Refund policy

Thank you for shopping with us! We hope you love your new purchase, but in the event that you need to return an item, please review our non-refundable return policy below.

1. Non-Refundable Items

All items purchased from our online store are final sale and non-refundable. This includes, but is not limited to, clothing, accessories, and any promotional items.

2. Exchange Policy

While we do not offer refunds, we are happy to offer exchanges for items of equal or lesser value. To be eligible for an exchange, the following conditions must be met:

- The item must be returned in its original condition, including all tags and packaging.
- The item must be returned within 24 hours of the delivery time.
- Exchanges are subject to availability of the desired item.

3. How to Request an Exchange

To initiate an exchange, please follow these steps:

1. Contact our team at +960 7733232 or DM on social media within receiving your order.
2. Provide your order number and details of the item you wish to exchange.
3. Our team will provide instructions on how to return the item and process your exchange.

4. Shipping Costs

- Return shipping costs are the responsibility of the customer.
- Shipping costs for exchanges will also be the responsibility of the customer.

5. Sale Items

Certain items are marked as sale and are not eligible for exchange or return. These items include, but are not limited to, discounted or clearance items.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at +960 7733232 or DM on social media with a photo of the issue and your order details. We will resolve the issue as quickly as possible and provide a replacement or store credit.

Thank you for understanding and for your continued support!